Return Policy

Exchange or Refund

The customer has 14 calendar days from the original purchase date to exchange or receive a full refund (to be issued to the credit/debit card on file that was used to make the original purchase) on any product(s) purchased on Mybiopage.com that is defective, damaged, or was the wrong product(s) received in error by the customer. If the customer chooses to exchange the wrong product(s) received for another product(s) on MyBioPage.com, then MyBioPage will issue the customer a coupon ticket to the customer that is of the same or equal value to the original product(s) purchased on the website. If you choose to receive a coupon ticket for the defective, damaged, or wrong product(s) received, please send an email to: support@mybiopage.com and provide the following information so that the coupon ticket can be issued to the correct person initiating the exchange. The email should include the following information: Customer Name, Customer Email Address, Customer Contact Phone Number, Original Purchase Date, and the List of Product(s) that were defective, damaged or the wrong product(s) received. Allow Mybiopage.com 14 calendar days to generate the coupon ticket and send it to you via email (original email listed on the purchase order from the product(s) purchased). If you prefer to receive a full refund instead, just send support@mybiopage.com an email with the above information noted so that MyBioPage can send you a full refund (to be issued to the credit/debit card on file that was used to make the original purchase).

If Wrong Product(s) are Shipped & Received in Error

In case the customer receives the wrong product(s) not originally purchased or listed on the purchasing/customer receipt, then we ask that the customer return the original product(s) unused in a large bubble padded envelope or packaging box and return the product(s) to the address the original product(s) were shipped to.

Please send an email to: support@mybiopage.com and explain the product(s) that was shipped to the customer in error. On the email include the following information: Customer Name, Customer Email Address, Customer Contact Phone Number, Original Purchase Date and the List of Product(s) that were shipped in error. Once the wrong product(s) are received from the customer, then MyBioPage.com will do an investigation to locate the original product(s) that were supposed to be shipped to the customer. If those product(s) are located, then MyBioPage.com will contact the customer to let them know that the product(s) have been located, then MyBioPage will go ahead and ship the correct product(s) on file to the customer. If for some reason the product(s) can not be located, then MyBioPage will contact the customer and give them the option to exchange the product(s) to another product(s) of the same or equal value or offer to give the customer a full refund of the original product(s) purchased.

Note: While every step and effort is taken to ensure that we ship out the correct product(s), there may be a time especially doing high-value times (Holidays, Peak Season, etc.) during the year or a State of Emergency such as COVID-19 that possibly the wrong product(s) will be shipped to the customer in error. We do apologize in advance if this should happen to any product(s) purchased on Mybiopage.com.

Disputes

If the customer receives a defective or damaged product(s), please submit a “dispute” by sending an email to: support@mybiopage.com. In the subject line, please indicate that the email is a “dispute”. Please make sure that the following information is included in the email such as: Customer Name, Customer Email Address, Customer Contact Phone Number, Original Purchase Date, List of defective/damaged product(s) and Briefly describe the defect or damage done to the product(s). Allow 14 calendar days for a response to be received from support@mybiopage.com. If the investigation done by Mybiopage.com proves that the product(s) was defective or damaged, then the customer may choose to exchange the product(s) for another product(s) of the same or equal value or the customer may request a full refund (to be issued to the credit/debit card on file that was used to make the original purchase) of the product(s) that will be issued to the customer and/or the credit/debit cardholder who purchased the product(s).

Refund Process

Refunds on product(s) that are defective or damaged are credited to the cardholder’s credit/debit card on file from the original purchase (full amount) which includes shipping and handling that were charged in the original sale of the product(s).

Need To Know Information

If you have any questions or concerns about the Return Policy, please send an email to: support@mybiopage.com and allow 14 calendar days for a response to be received from MyBioPage Support.

Your satisfaction is important to us and we value your business.

*Return Policy is subject to change without notice.

Last updated: September 20, 2021